FAQs: Telephone Counselling

What is Telephone Counselling?
Telephone counselling is just like face-to-face counselling but you will deal with a counsellor by phone and will not travel to meet the therapist to discuss your problems. The caller can pay for the call or the telephone counselling could be through a freephone telephone number. Just like face-to-face counselling, telephone counselling is about confronting issues in such a manner that they enable you to live your life in a more resourceful manner. It is about identifying your internal strengths and taking responsibility for your own emotions and behaviour and not accepting other peoples views, ways and opinions.

What Problems does Telephone Counselling Help with?
Telephone counselling support can help a wide range of problems including:- anxiety, health, stress, divorce, emotional, phobias, illness and disability, alcohol & drug abuse, relationships, marital, work, motivation, parenting issues, redundancy & retirement, career, debt worries, depression & bereavement.

How long is a Session?
This can typically be either 25 minutes or up to 50 minute duration.

Why Telephone Counselling?
Telephone counselling is convenient and can be arranged from the comfort of your own armchair. There are no travel time or travel costs with telephone counselling. 7 days a week, morning to evening availability of telephone counselling can be easier to fit in with your lifestyle. Housebound, disabled or persons living in isolated communities will find access to telephone counselling easier. If you have no ready access to a local counsellor then telephone counselling is ideal. Telephone counselling is easier to fit in with busy work or domestic schedules. If a telephone counsellors is unable to help with your specific problem, it can be easier for them to provide you with access to another specialist through a network of telephone counsellors.

What Qualifications should Telephone Counsellors Have?
They should be fully qualified to the level of the Diploma in Counselling and all have significant post - qualification experience. They should be members of the British Association for Counselling (BAC) and work within the BAC Code of ethics or similar bodies. They should be subject to regular professional supervision and support required by the BAC code. They should also be subject to regular practice review to ensure consistent standards of service quality and ethical conduct.

If you telephone counselling is not for you you could consider face-to-face counselling. For more FAQs and more information about counselling click here

Links

Welisten telephone counselling service

Resolve 20th January 2003